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With more than 370 billion emails, messages, and meeting requests competing for attention each day, communication has never been more crowded, or more critical to leadership success. The difference between being overlooked and being remembered often lies in how clearly and confidently you convey your message.
Mastering Business Communication in an Evolving Workplace is a two-day, in-person course that helps professionals at every level sharpen their presence and influence. The course gives you the tools to adapt your communication style to your audience, simplify complex ideas, and deliver messages that drive action.
You will explore frameworks that show you how to engage stakeholders with different needs as well as how to use voice and language for impact. You will also learn to craft emails that get read, build confidence in virtual and hybrid meetings, and practise communication techniques through immersive role-plays and interactive exercises.
By the end, you will emerge as a communicator who can cut through noise, capture attention, and inspire action, whether writing, presenting, or leading in person and online.
This course will equip you to:
This course is designed for business professionals who want to strengthen their verbal and written communication in the workplace. It is suitable for those who need to express ideas with clarity, tailor messages to different audiences, and communicate with impact across teams and functions.
To successfully complete the Mastering Business Communication in an Evolving Workplace course, participants must meet the following requirements:
Participants who meet these requirements will receive a digital Certificate of Completion from Korn Ferry Academy.
Administrative details on attendance tracking, assessment, and funding eligibility can be found in our Terms & Conditions and in the course confirmation email sent to participants.
Full Course Fee
$2,100* (before funding and GST)
Course Fee Payable
The payable course fees reflect the amount after approved course fee grant and subsidies are applied. All fees are in Singapore Dollars (SGD) and inclusive of 9% GST.
SkillsFuture Funding (SSG)
Eligible Singapore Citizens (SCs) and Singapore Permanent Residents (PRs) may receive funding of up to 70% of course fees for SSG-supported courses. Funding levels, eligibility and payable fees are subject to prevailing funding policies at the point of course commencement.
Mid-Career Enhanced Subsidy (MCES)
SCs aged 40 and above may receive up to 90% course fee funding for SSG-supported courses (subject to meeting baseline funding conditions).
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Enhanced Training Support for SMEs (ETSS)
Eligible SMEs that fully sponsor their SC/PR employees for SSG-supported courses may receive up to 90% course fee funding.
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SkillsFuture Enterprise Credit (SFEC)
Eligible employers may utilise their SFEC to offset up to 90% of out-of-pocket costs for supported courses.
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SkillsFuture Credit (for Individuals)
SCs aged 25 and above may use their SkillsFuture Credit (Base Tier and, where eligible, Mid-Career Tier) to offset payable course fees for eligible courses.
More information >
20 & 21 Apr 2026
22 & 23 Jul 2026
22 & 23 Oct 2026
Professor Michael Netzley is an AI entrepreneur, communication and leadership professor, and executive coach who helps professionals communicate persuasively and optimise performance.
He translates neuroscientific and behavioural science research into practical solutions for leaders seeking to thrive in complex environments. In 2024, Michael launched Thrive! Virtual Coach, a platform that applies brain and behavioural science to leadership development. He was previously recognised as APAC Entrepreneur of the Year (2021).
Michael moved to Southeast Asia in 2002 to help build Singapore Management University, where he served as Practice Professor of Corporate Communication and Executive Development. He was instrumental in establishing the Corporate Communication Programme, the Teaching Excellence Initiative, and the Executive Development Office. He has also held visiting faculty appointments in Berlin, Helsinki, Bled, Buenos Aires, and Tokyo.
Michael began his communication career in 1987 as an on-air radio personality before completing his PhD in Communication at the University of Minnesota. Over three decades, he has taught executive presence, persuasive communication, and business writing. Today, he also teaches courses for senior leaders on the neuroscience of an ageing workforce and serves as executive coach and affiliated faculty at IMD in Singapore.
Beyond academia, Michael is a brain health coach with The Center for BrainHealth. He is certified through the International Coaching Certificate programme (SMU), trained as a neutral mediator, and a graduate of Coach in the Box training. He has been featured in The New York Times and MIT Technology Review, and he has published in Dialogue Review, Channel News Asia, and The Straits Times. He also co-authored four books on business communication.
“The course helped me reflect on how I communicate day to day and how to adapt my approach by reading others’ personalities and gestures. This has made me much more effective and intentional in how I communicate at work.”
“The activities challenged me to step out of my comfort zone and learn from both the facilitator and my peers. I gained new insights on how to communicate better, not only at work but also in personal settings.”
“The trainer used real-life scenarios that were easy to relate to, making the skills we learned immediately applicable in my daily interactions.”
“The course equipped me with hands-on techniques to improve how I communicate. My previous approach wasn’t always effective, but I now feel more confident engaging with my audience.”
This course is designed for professionals and leaders who need to communicate with influence across levels, functions, and channels, whether in person, virtual, or hybrid. It is ideal for those who want to sharpen how they connect with diverse audiences, simplify complexity, and ensure their messages are heard and acted upon in today’s fast-paced, digital workplace.
You will learn to communicate with clarity, confidence, and purpose in any setting. The course helps you understand and adapt to different communication styles using Korn Ferry’s Communication Styles Matrix and the 3-V framework, verbal, vocal, and visual.
You will learn how to structure messages that are simple yet powerful, craft emails that get read and acted upon, and deliver key points with poise and presence. You will also discover techniques to lead effective virtual and hybrid meetings, and use body language and tone deliberately to strengthen your impact. By the end of the course, you will be equipped to communicate across contexts and mediums in a way that drives understanding, trust, and action.
There are no prerequisites. This course is open to all professionals who want to elevate how they write, speak, and present in modern work environments.
You will learn through a two-day workshop that mirrors the realities of modern business communication. Built on Korn Ferry Academy’s Learning Design Framework, the workshop balances content, context, and engagement to ensure every concept connects directly to your role. You will participate in live demonstrations, small-group practice, and guided coaching focused on authentic communication challenges. Each session combines frameworks with practical simulations, peer learning, and structured reflection, helping you learn by doing and apply new techniques immediately at work.
Throughout the workshop, you will work on your own real communication challenges, drafting, delivering, and refining messages for everyday workplace scenarios. Through role-plays, recordings, and peer feedback, you will test how effectively your messages land and learn to adapt them for different audiences. You will also create a reusable communication framework for emails, meetings, and presentations that you can apply in practice to make your communication clear, concise, and compelling.
