AI Capability SeriesAI User
Use AI more effectively, automate recurring work and keep human judgment where it matters.
Build practical capability to choose the right tools, improve the quality of outputs, create useful assistants and workflows, and apply AI responsibly in everyday work.
Using AI regularly is becoming increasingly common. The opportunity now is to use it with greater range, discipline and judgment, and to move beyond one-off prompts into more reliable and repeatable ways of working.
That means selecting the right tool for the task, giving AI the context it needs, checking outputs before relying on them, and recognising where privacy, risk or professional judgment call for a different approach. It also means identifying recurring work that can be supported by assistants, agents and automation.
AI User helps turn everyday AI use into a more reliable, repeatable and valuable way of working.
By the end of the course, participants will be able to:
Match different AI tools, models and ways of working to the task, considering quality, effort and fit.
Use prompt, context and personalisation techniques to produce stronger research, analysis, communication and other work outputs.
Check sources, challenge reasoning and identify errors, bias or weak evidence before deciding what is fit for use.
Make informed decisions around privacy, confidentiality, accountability, cost and appropriate disclosure.
Examine recurring activities and decide what should be automated, assisted, retained or stopped.
Configure an AI assistant or agent for a recurring task and connect AI-enabled steps into a repeatable workflow with appropriate human checks.
Experiment with applications beyond current habits and assess which are worth incorporating into everyday work.
Explore the practical skills and decisions involved in using AI effectively at work.
The experience combines structured preparation, two days of in-person learning, workplace application and follow-up support.
AI User is designed for professionals across functions who already use AI and want more capable, reliable and repeatable ways of working.
Use AI to improve recurring knowledge work while maintaining quality and professional judgment.
Examples: Analysts, Finance Executives, Engineers and Project Executives.
Apply AI to communication, proposals, presentations and advisory work without compromising accuracy or quality.
Examples: Marketing and Communications Executives, Consultants, Account Managers and HR Business Partners.
Identify tasks that can be supported by assistants, agents or automation and build more efficient ways of working.
Relevant across functions where recurring professional work forms a significant part of the role.
Participants should already use AI in their work, understand broadly what it can and cannot do, and be comfortable with common AI tools. Coding or specialist technical expertise is not required.
Participants work directly with AI throughout the workshop, applying it to realistic professional tasks and producing outputs they can evaluate, improve and use.
The course develops the ability to question outputs, spot weak reasoning and decide when human expertise needs to take the lead.
Learning extends into context, personalisation, assistants, agents and workflow automation, helping participants build more reliable and repeatable ways of working.
Privacy, confidentiality, accountability and human checks are addressed as part of everyday AI use, rather than as a separate governance topic.
Participants identify where AI can genuinely improve recurring work, then build practical applications around tasks and workflows that matter in their own context.
The Ask Me Anything session creates a follow-up point after participants have tested the learning at work, so real questions and challenges can be addressed in context.
AI & HR Technology Practitioner
LinkedInprofile of Sriram Iyer (opens in a new tab)
Sriram Iyer is an experienced HR technology and digital transformation practitioner with a strong background in helping organisations harness emerging technologies to improve productivity, business processes and workforce effectiveness. His expertise spans HR technology, people analytics, generative AI and the practical application of digital tools in the workplace.
He has worked extensively with business and HR leaders to explore how technology can address real organisational challenges, from streamlining routine activities and enhancing decision-making to rethinking workflows and improving employee experiences. His work focuses on making AI accessible and relevant to professionals, connecting technological possibilities with practical business needs.
As a practitioner and facilitator, Sriram brings an engaging, hands-on approach to learning, drawing on real-world scenarios, demonstrations and practical exercises. He has facilitated AI and HR technology programmes with Korn Ferry Academy for over four years, helping professionals build the confidence and skills to use AI effectively, responsibly and purposefully in their everyday work.
Eligible Singapore Citizens and Permanent Residents may receive up to 90% course fee funding for selected courses. The amount payable depends on whether the course is self-sponsored or company-sponsored and the participant’s eligibility.
Course feeS$2,750before funding and GST
| Participant Eligibility | Self-Sponsored | Company-Sponsored | |
|---|---|---|---|
| SME SMESmall and Medium Enterprises (SMEs) are companies that meet the government’s prevailing SME eligibility criteria. Eligible SMEs may qualify for enhanced course fee subsidies when sponsoring employees for training. | Non-SME | ||
| Singapore Citizen, aged 40 and above | Self-SponsoredS$349.2590% funding applied90% Funding AppliedIncludes 70% baseline course fee funding and an additional 20% under the Mid-Career Enhanced Subsidy (MCES) for eligible Singapore Citizens aged 40 and above. | Company-Sponsored · SME SMESmall and Medium Enterprises (SMEs) are companies that meet the government’s prevailing SME eligibility criteria. Eligible SMEs may qualify for enhanced course fee subsidies when sponsoring employees for training.S$349.2590% funding applied90% Funding AppliedIncludes 70% baseline course fee funding and an additional 20% under Enhanced Training Support for SMEs (ETSS), where the employer and participant meet the applicable eligibility criteria. | Company-Sponsored · Non-SMES$349.2590% funding applied90% Funding AppliedIncludes 70% baseline course fee funding and an additional 20% under the Mid-Career Enhanced Subsidy (MCES) for eligible Singapore Citizens aged 40 and above. |
| Singapore Citizen below 40 / Permanent Resident | Self-SponsoredS$899.2570% funding applied70% Funding AppliedThe displayed fee reflects 70% course fee funding for eligible Singapore Citizens and Permanent Residents, subject to prevailing funding conditions. | Company-Sponsored · SME SMESmall and Medium Enterprises (SMEs) are companies that meet the government’s prevailing SME eligibility criteria. Eligible SMEs may qualify for enhanced course fee subsidies when sponsoring employees for training.S$349.2590% funding applied90% Funding AppliedIncludes 70% baseline course fee funding and an additional 20% under Enhanced Training Support for SMEs (ETSS), where the employer and participant meet the applicable eligibility criteria. | Company-Sponsored · Non-SMES$899.2570% funding applied70% Funding AppliedThe displayed fee reflects 70% course fee funding for eligible Singapore Citizens and Permanent Residents, subject to prevailing funding conditions. |
| International Participant | S$2,997.50No government funding | ||
Government support is available through course fee subsidies and additional credits. The schemes below explain how eligible individuals and employers may benefit.
These are reflected in the applicable payable fees shown above.
Eligible Singapore Citizens and Permanent Residents may receive up to 70% course fee funding for SWDA-supported courses, subject to prevailing eligibility requirements.
View scheme detailsfor Skills and Workforce Development Agency (SWDA) Funding (opens in a new tab)Singapore Citizens aged 40 and above may qualify for enhanced course fee subsidies of up to 90%, inclusive of baseline funding.
View scheme detailsfor Mid-Career Enhanced Subsidy (MCES) (opens in a new tab)Eligible SMEs that fully sponsor their Singapore Citizen or Permanent Resident employees for SWDA-supported courses may receive up to 90% course fee funding.
View scheme detailsfor Enhanced Training Support for SMEs (ETSS) (opens in a new tab)These may help eligible individuals and employers further offset their remaining training costs.
Singapore Citizens aged 25 and above may use their available SkillsFuture Credit (Base Tier and, where eligible, Mid-Career Tier) to offset payable course fees for eligible courses.
View scheme detailsfor SkillsFuture Credit (for Individuals) (opens in a new tab)Eligible employers may utilise their SFEC to offset out-of-pocket costs for supported courses, subject to prevailing scheme requirements.
View scheme detailsfor SkillsFuture Enterprise Credit (SFEC) (opens in a new tab)AI User is designed for professionals across functions who already use AI in their work and want to improve the quality, efficiency and range of what they can do with it.
Typical participants include analysts, marketing and communications professionals, HR practitioners, finance executives, consultants, account managers, engineers and project professionals.
No. Participants should already use AI in their work and be familiar with common AI tools.
The course develops greater fluency, judgment and practical capability, including more advanced prompting, context and personalisation, agents and workflow automation.
No coding or specialist technical background is required.
Participants will build AI assistants, agents and automated workflows using accessible tools without writing code.
The experience includes approximately three hours of pre-work, a two-day in-person workshop, a short post-course assessment, workplace application and a virtual Ask Me Anything session approximately two weeks later.
The workshop is highly practical. Participants work with AI across tasks such as research, analysis and communication, test outputs for errors and bias, configure an AI assistant or agent, map recurring work and build an AI-enabled workflow.
The emphasis throughout is on producing work that is useful, reliable and appropriate for the context.
The course includes practical activities that connect closely to everyday professional work. Where appropriate, participants can draw on familiar tasks and work contexts while following the exercises and safeguards provided during the workshop.
Yes. Participants configure an AI assistant or agent for a recurring task and build a repeatable AI-enabled workflow.
The focus is on creating something useful and reliable, including deciding where human review should remain part of the process.
No. The course is designed to build capabilities that transfer across tools.
Participants work with a range of current AI tools, which may include general assistants such as ChatGPT, Claude, Gemini and Microsoft Copilot, alongside tools for research, analysis, agents and automation.
Many introductory programmes focus on basic awareness, prompting or individual tools.
AI User is intended for participants who already have that foundation. It develops broader capability across tool selection, judgment, responsible use, assistants, agents and workflow automation, with a strong emphasis on applying AI effectively in everyday professional work.
Yes. Productivity is one outcome, but the course also focuses on the quality and reliability of AI-assisted work.
Participants learn how to provide better context, select suitable tools, verify outputs, challenge weak reasoning and apply professional judgment before using what AI produces.
Participants leave with practical approaches and outputs that may include:
| Intake | Key dates | |
|---|---|---|
| Workshop | Ask Me Anything | |
| February 2027 | 16 & 17 Feb | 12 Mar |
| April 2027 | 13 & 14 Apr | 30 Apr |
| August 2027 | 5 & 6 Aug | 20 Aug |
Different responsibilities call for different capabilities. Explore the course aligned to how participants are expected to contribute in an AI-enabled organisation.
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