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Leading a team today often means managing four or even five generations at once, each with its own expectations of feedback, growth, and work-life balance. Younger team members often crave autonomy and feedback in real time, while more experienced colleagues may value structure and long-term recognition. When these expectations collide, even the most well-intentioned managers can find themselves struggling to balance fairness, motivation, and results.
Performance Management in a Multigenerational Workforce is a one-day, in-person course designed to help managers turn those differences into an advantage. You’ll learn to recognise the distinct motivations of each generation, moving beyond assumptions to a more evidence-based understanding of what people value and how they define success.
Through real-world scenarios, case studies, hands-on activities, participants learn how to set shared performance standards that unite diverse teams and balance accountability with empathy. You will learn how to bridge generational divides while supporting hybrid work models.
By the end, you’ll leave with practical tools to lead conversations that are fair, motivating, and inclusive, and develop the ability to turn generational diversity into a genuine strength for your team.
This course will equip you to:
This course is ideal for HR professionals responsible for performance management, as well as people managers looking to boost team performance, bridge generational divides and confidently navigate challenging performance conversations.
To successfully complete the Performance Management in a Multigenerational Workforce course, participants must meet the following requirements:
Participants who meet these requirements will receive a digital Certificate of Completion from Korn Ferry Academy.
Administrative details on attendance tracking, assessment, and funding eligibility can be found in our Terms & Conditions and in the course confirmation email sent to participants.
Full Course Fee
$1,050* (before funding and GST)
Course Fee Payable
The payable course fees reflect the amount after approved course fee grant and subsidies are applied. All fees are in Singapore Dollars (SGD) and inclusive of 9% GST.
SkillsFuture Funding (SSG)
Eligible Singapore Citizens (SCs) and Singapore Permanent Residents (PRs) may receive funding of up to 70% of course fees for SSG-supported courses. Funding levels, eligibility and payable fees are subject to prevailing funding policies at the point of course commencement.
Mid-Career Enhanced Subsidy (MCES)
SCs aged 40 and above may receive up to 90% course fee funding for SSG-supported courses (subject to meeting baseline funding conditions).
More information >
Enhanced Training Support for SMEs (ETSS)
Eligible SMEs that fully sponsor their SC/PR employees for SSG-supported courses may receive up to 90% course fee funding.
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SkillsFuture Enterprise Credit (SFEC)
Eligible employers may utilise their SFEC to offset up to 90% of out-of-pocket costs for supported courses.
More information >
SkillsFuture Credit (for Individuals)
SCs aged 25 and above may use their SkillsFuture Credit (Base Tier and, where eligible, Mid-Career Tier) to offset payable course fees for eligible courses.
More information >
24 Mar 2026
4 Jun 2026
4 Sep 2026
11 Nov 2026
Edwin Sim has more than 25 years of experience in Singapore and across Asia as an educator and leader in law enforcement, ICT, and human and organisational development. He has a strong track record of creating tailored learning interventions that drive organisational change and transformation.
As the founder of 5hue and a former leader at top training and consultancy firms in Singapore, Edwin combines entrepreneurial insight with deep practitioner expertise. He has partnered with over 200 organisations to deliver impactful programmes in leadership, communication, teamwork, organisational change, and sales and service improvement.
Recognised for his ability to connect theory with practice, Edwin equips leaders with practical strategies to achieve organisational goals and build resilient, high-performing teams that thrive in complex environments.
“The breakdown of effective performance management was very beneficial. It helped me understand the expectations and key considerations needed to build a fairer and more balanced performance system.”
“The course was highly interactive and filled with activities that left a strong impression. The hands-on approach made the concepts easy to remember and apply.”
“Understanding the characteristics and working styles of different generations was especially eye-opening, as more young professionals are joining today’s workforce.”
This course is designed for people managers, functional leads, and team leaders who manage diverse teams spanning multiple generations. It is ideal for those who want to understand the expectations, communication styles, and motivators of different age groups, and apply that insight to drive fairness, accountability, and engagement in performance conversations.
You will learn how to manage performance in teams with differing values, work habits, and expectations. The course helps you appreciate the diversity of generational mindsets and use that understanding to build a performance-driven culture grounded in clarity and trust. You will explore techniques for evaluating performance objectively across hybrid and flexible work models, delivering feedback that resonates across age groups, and addressing underperformance in ways that maintain morale and motivation.
There are no prerequisites. The course is open to professionals at all levels who manage or support multigenerational teams and want to enhance fairness, collaboration, and engagement in their performance management approach.
You will learn through an immersive, discussion-led one-day workshop that combines research-based insights, real-world case examples, and active practice. The facilitator brings practical industry experience and a relatable, empathetic approach, using role-play demonstrations and constructive feedback to help you visualise how to communicate and work effectively across generations.
Through interactive case studies, live scenarios, and reflective discussions, you will analyse your own team’s generational makeup and identify opportunities to strengthen alignment and accountability. You will practise conducting feedback and appraisal conversations tailored to different generational preferences and build strategies to bridge potential gaps in communication, performance expectations, and work styles. Each activity is designed to help you apply new techniques directly within your current team environment.
While there is a related course, Performance Management for the Evolving Workforce, that focuses on modernising performance systems and practices, this course takes a people- and generation-focused approach. It emphasises how to manage performance across different age groups, helping leaders navigate varying expectations, communication styles, and motivators within the same team. You will learn to adapt feedback, recognition, and performance conversations to suit diverse needs while maintaining fairness, consistency, and accountability. The result is a more cohesive, inclusive, and high-performing team culture that bridges generational divides.
