Overview
A whopping 360 billion emails were sent each day in 2024. With colleagues and leaders inundated by emails, instant messages, and endless meetings, how can you ensure your messages—whether in person or digital—are understood, remembered, and acted upon?
Mastering Business Communication in an Evolving Workplace is a two-day course from the Korn Ferry Academy that has been designed for executives at all levels. It will equip you with the necessary tools to thrive in today’s dynamic business environment.
The course begins by diving into the Communication Styles matrix to help you tailor your messaging to your audience’s needs—whether they require the big picture or operational details. You then get to explore how to use the 3 V framework of verbal communication to ensure that your message stands out and is acted upon. Throughout the training course, you’ll learn to craft clear, impactful messages and emails that drive action and engagement. You will also enhance your communication skills and presence for virtual meetings.
Through immersive role-plays, presentations, discussions and interactive activities, you will emerge as a confident communicator, ready to excel in your evolving workplace.
Learning Outcomes
- Engage Diverse Stakeholders: Tailor your communication style to connect with stakeholders from various backgrounds, roles, and preferences.
- Simplify Complexity: Convert intricate information into clear, concise, and impactful messages that resonate with your audience and drive action.
- Deliver Impactfully: Deliver compelling messages leveraging good vocal delivery using tone, pace and word choice.
- Leverage Complementary Body Language: Enhance your messages using effective body language to project confidence, clarity and make appropriate emphasis.
- Email Strategy: Design emails that are more likely to be opened, read thoroughly, and acted upon effectively.
- Virtual Meeting Mastery: Adjust your communication techniques to lead successful virtual and hybrid meetings.
Course Topics
Understand Stakeholder Needs
Simplify Complexity in Messages
Deliver Impactfully with Deliberate Voice, Vocal and Verbal Choices
Leveraging Body Language in Communication
Writing Effective Emails
Communicating in and Leading Hybrid Meetings
Who Should Attend
Assessment & Evaluation
Participants will have a 2-day window after their course to complete the evaluation and assessment. They must complete the evaluation and successfully pass the assessment to be eligible for their course certificate. The course evaluation and assessment will be conducted online.
To be eligible for funding, participants are required to attain a minimum of 75% attendance and pass the course assessment. Please refer to our Terms & Conditions for more details.
Course Fees & Funding
| Participant Profile | Self-Sponsored | Company-Sponsored | |
|---|---|---|---|
| SME | NON-SME | ||
|
Singapore Citizen
≥ 40 years old |
$266.70
(After SSG Funding 70% + MCES Funding** 20%) |
$266.70
(After SSG Funding 70% + ETSS Funding* 20%) |
$266.70
(After SSG Funding 70% + MCES Funding** 20%) |
|
Singapore Citizen
< 40 years old / Permanent Resident |
$686.70
(After SSG Funding 70%) |
$266.70
(After SSG Funding 70% + ETSS Funding* 20%) |
$686.70
(After SSG Funding 70%) |
| International Participant |
$2,289
(No Funding) |
$2,289
(No Funding) |
$2,289
(No Funding) |
*ETSS – Enhanced Training Support for SMEs
**MCES – Mid-Career Enhanced Subsidy
Self-sponsored participants may use SkillsFuture Credit (SFC) to offset fees.
Course Fees are inclusive of 9% Goods & Services Tax
Course Schedule
27 & 28 Aug
Facilitator Bio
Professor Michael Netzley
Professor Michael Netzley is a distinguished faculty member of the Korn Ferry Academy. An AI entrepreneur, communication and leadership professor and executive coach, he helps professionals communicate persuasively and optimise their performance.
Michael’s work translates neuroscientific and behavioural science discoveries into practical solutions for busy professionals who want to thrive. In 2024, he launched Thrive! Virtual Coach, and during that time, Michael was named a 2021 APAC Entrepreneur of the Year.
Previously, Michael was a full-time Practice Professor of Corporate Communication and Executive Development. Moving to SE Asia in 2002 to help build Singapore Management University, Michael was instrumental in founding the Corporate Communication Programme, Teaching Excellence Initiative, and current Executive Development Office. He has also held visiting faculty positions in Berlin, Helsinki, Bled, Buenos Aires and Tokyo.
Michael’s communication career began in 1987 as an on-air radio personality before he pursued his PhD in Communication from the University of Minnesota. He now serves as executive coach and affiliated faculty at IMD (Singapore). For 30 years, he has taught executive presence, persuasive communication and business writing. Now, he teaches a new course for senior leaders and mature employees on the neuroscience of an ageing workforce.
Outside the academy and his start-up, Michael serves as a brain health coach with The Center for BrainHealth. This is an internal coach certified by the International Coaching Certificate programme (SMU), a qualified neutral mediator and has completed Coach in the Box Training.
Michael has also been featured in the New York Times and MIT’s Technology Review, and has been published in Dialogue Review, Channel News Asia and The Straits Times. He has also co-authored four books on business communication.
Testimonials
Terms & Conditions
To learn more about our Mastering Business Communication Skills Course, check out our terms and conditions.
Frequently Asked Questions
The total course fee is $2,289 (inclusive of GST), with up to 90% funding support available for eligible participants through SkillsFuture Singapore (SSG). The Mastering Business Communication in an Evolving Workplace course is eligible for both individual and corporate sponsorship. To qualify for funding, participants must be Singapore Citizens or Permanent Residents and meet the criteria required by SSG.
Please refer to the Course Fee and Funding table above for a breakdown of fees based on nationality, age and sponsorship.
This course is ideal for professionals at all levels who want to enhance their communication skills in a fast-changing, digital-first workplace. It’s designed for individuals looking to improve their ability to engage, influence, and collaborate with colleagues, clients, and teams in an increasingly remote and dynamic environment. It’s also suitable for individuals taking on new responsibilities or transitioning roles, such as after completing a change management course, where clear and confident communication is critical for success.
Participants will be brought through a series of activities to understand their communication styles and how that may impact daily communication with different stakeholders. Our expert facilitator will also guide participants to apply communication techniques in various settings, such as face-to-face communication, emails, and virtual meetings. As a business presentation training course, the course also equips participants with practical strategies to overcome daily communication challenges and difficult conversations.
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Great leaders know an opportunity when they see it—and grab it on the spot. There’s no better time than now to start investing in yourself and your people. Speak to a Korn Ferry Academy consultant today.
