Mastering Business Communication in an Evolving Workplace

Learn what it takes to be a confident communicator: unlock the art of crafting clear, impactful messages that inspire action, not just attention.

Overview

“The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw, Nobel Prize-winning playwright

Modern-day communication bridges the physical and digital worlds, making the mastery of effective business communication an indispensable skill. If you find it challenging to convey complex ideas clearly, connect with diverse stakeholders, or navigate delicate conversations without causing friction—then this program is for you.

Mastering Business Communication in an Evolving Workplace is designed for executives at all levels in their organizations.

In this course, you will:
  • Unlock the art of crafting clear, impactful messages and emails that inspire action, not just attention
  • Learn to excel in both one-on-one and group settings
  • Develop the skills to handle difficult conversations with diplomacy, ensuring your voice is heard without disrupting harmony

Through immersive role-plays, discussions, and interactive activities, you’ll become a confident communicator, equipped to excel in the evolving workplace.

Course Topics

Effective Communication through Spoken, Written and Other Channels

Adapting Communication Styles for Diverse Stakeholders

Virtual and Hybrid Meeting Communication

Handling Difficult Conversations Tactfully

Communicating Expectations Effectively

Crisis Communication Strategies

Learning Outcomes

At the end of this course, you’ll be able to:

  • Turn complex information into clear, concise and impactful messages that will be understood, remembered and acted upon by the receiver
  • Craft emails in a manner that increases the likelihood of the email to be opened, read to completion, and acted upon 
  • Leverage 3 communication frameworks to speak and write in an engaging, confident and clear manner in one-on-one situations or in group meetings
  • Adjust your communication style to run effective virtual and hybrid meetings
  • Handle difficult conversations with diplomacy and tact, including effectively expressing disagreements and confidently saying no to both superiors and peers while maintaining professional relationships and fostering open dialogue
  • Clearly articulate and communicate expectations to team members, ensuring mutual understanding and alignment across various work scenarios

Who Should Attend

This course is relevant for anyone interested in honing their verbal and written communication skills. You’ll learn to be more articulate, concise and have the ability to deliver the right message, the right way and engage your stakeholders effectively.

Course Journey

Assessment & Evaluation

Participants will have a 2-day window after their course, to complete the evaluation and assessment. They must complete the evaluation and successfully pass the assessment to be eligible for their course certificate. The course evaluation and assessment will be conducted online.

To be eligible for funding, participants are required to attain a minimum 75% attendance and pass the course assessment. Please refer to our Terms & Conditions for more details.

Fees & Funding

Funding available for the Individual

Full Course Fee Without Funding S$2,100.00
Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$630.00
Singapore Citizens aged 40 years & above Course Fee after 70% SSG funding and MCES 20% S$210.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Funding available for Singapore-registered Companies

Full Course Fee Without Funding S$2,100.00
Singapore registered Companies sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$630.00
Singapore registered SMEs sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding and ETSS 20% S$210.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Cohort Intake

  • 10 & 11 June 2024
  • 30 Sep & 1 Oct 2024
  • 28 & 29 Nov 2024
  • Facilitator Bio

    Eunice Olsen

    Eunice is an accredited faculty of Korn Ferry. She is renowned for her multifaceted achievements and extensive contributions across various domains. She ascended to public service at a young age, becoming the youngest-ever Nominated Member of Parliament at 27, a testament to her leadership acumen and dedication to societal causes. Her advocacy spans critical areas such as women's empowerment, gender equality, sustainability, disabilities, and media ethics, reflecting her unwavering commitment to fostering positive change.

    Eunice's academic and professional engagements resonate globally. Her expertise has been sought after by esteemed institutions including Harvard, the United Nations, Google, Twitter, and prominent universities such as the National University of Singapore and INSEAD. Her roles as a keynote speaker and moderator for influential forums and panels underscore her intellectual depth and capacity to engage diverse audiences on pressing global issues.

    Beyond academia, Eunice's commitment to social welfare is evident through her involvement in various advisory boards and community projects. Her contributions to organizations like the National Museum of Singapore, Silver Ribbon Singapore, and August Robotics exemplify her dedication to mental health awareness, technological innovation, and humanitarian endeavors.

    Terms & Conditions

    Success Stories

    Don’t just take our word for it

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    Contact Us

    Great leaders know an opportunity when they see it—and grab it on the spot. There’s no better time than now to start investing in yourself and your people. Speak to a Korn Ferry Academy consultant today.

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